Help & Information

For your convenience, AllHeart.com ships via DHL@Home Ground delivery service. This service utilizes both DHL and the US Postal Service for handling, and in most circumstances, your package will be delivered via the US Postal Service. All standard delivery packages can be tracked here or at www.dhl.com. All PO BOX addresses are sent via DHL@Home

• PERSONALIZED ITEMS (EMBROIDERED/IMPRINTED/ENGRAVED) ARE NON-RETURNABLE AND NON-REFUNDABLE.



• Apparel & Shoes: Apparel items without personalization (embroidered/imprinted/engraved) and shoes can be returned within 30 days of receipt in the ORIGINAL PACKAGING.



• Surgical / Personal Protection Masks: Masks cannot be returned.



• Hosiery: Support and fashion hosiery cannot be returned.
  
  
• Diabetes, Oral Care, and Personal Care Products: For sanitary reasons, diabetes test kits, oral care products, personal care products (i.e. breast pumps, thermometers, etc.) and components may only be returned to us within 30 days if UNUSED, RESALABLE, and in the ORIGINAL PACKAGING. Any opened products in this category are NON-RETURNABLE and NON-REFUNDABLE.



• Books & Software: Most books are returnable within 30 days of receipt if UNUSED and in RESALABLE condition. However, there are exceptions. Please look at the bottom of each book's description at AllHeart.com's internet site to find out the specific return policy for your book(s). Opened software, electronic books, and books with software included that have been opened, are NON-RETURNABLE and NON-REFUNDABLE.



• Other Items: All other non-apparel items without personalization (embroidered/imprinted/engraved) may only be returned within 30 days of receipt if RESALABLE and in the ORIGINAL PACKAGING.


PLEASE DO NOT USE THE PRODUCT BOX AS A SHIPPING CONTAINER.