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Help & Information

Help & Information > Shipping & Returns

Shipping & Returns Help
  • Shipping Costs & Times
  • Shipping Policy
  • Shipping Outside the United States
  • Exchange & Return Policy
  • Free 30 Day Walk & Wear Guarantee
  • What if my item is broken, defective, or needs repair?



  • Shipping Costs & Times
    Our deliveries are fast. Most orders will be delivered within 8 business days from date of order. Please allow 3 additional business days for personalization.

    Shipping Rates
    U.S.A.
    Order
    Amount
    Ground
    Rate
    2-Day Air
    Rate
    Next-Day Air
    Rate
    0 to 14.99 6.49 12.49 25.49
    15.00 to 25.99 7.49 13.49 26.49
    26.00 to 49.99 9.49 15.49 28.49
    50.00 to 74.99 11.49 17.49 30.49
    75.00 to 99.99 12.49 18.49 31.49
    100.00 to 199.99 14.49 20.49 33.49
    200.00 to 499.99 17.49 23.49 36.49
    500.00 to 749.99 19.49 25.49 38.49
    750.00 to 999.99 29.49 35.49 48.49
    1000.00 to 1999.99 59.49 65.49 78.49
    2000.00 to 2999.99 99.49 105.49 118.49
    3000.00 to 3999.99 139.49 145.49 158.49
    4000.00 to 4999.99 179.49 185.49 198.49
    5000.00 and up 249.49 255.49 268.49
    Note: 1-Day and 2-Day Air is not available when shipping to a P.O. Box address
    International *
    Canada, Mexico, Japan, Italy, Netherlands:
    Add $3 US Dollars per item plus the rate below.
    All Other Countries:
    Add $10 US Dollars per item plus the rate below.
    Taxable Amount Rate
    0 to 14.99 22.49
    15.00 to 49.99 31.49
    50.00 to 99.99 34.49
    100.00 to 149.99 41.49
    150.00 to 199.99 45.49
    200.00 to 349.99 61.49
    350.00 to 499.99 68.49
    500.00 to 999.99 75.49
    1000.00 & up 96.49

    *International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply in some cases.

    PLEASE NOTE: Shipping costs for oversized and heavy items (i.e. large scales, big anatomical models, etc.) are sometimes calculated by weight and not by this shipping table. The order total will always be shown to you in your shopping cart during checkout before you finalize the order.


    Estimated Delivery Times *
    U.S.A. Ground Deliveries: Our deliveries are fast. Most orders will be delivered within 8 business days from date of order.
    U.S.A. 2-Day Air Deliveries: Will be delivered on the 3rd business day from date of order.
    U.S.A. Next-Day Air Deliveries: Will be delivered on the 2nd business day from date of order.
    International Deliveries: Will be delivered within 7-14 days from date of order--depending on destination.

    Some exceptions are:
  • Next Day Air and 2-Day Air shipping are not available when shipping to a P.O. Box address
  • Allow 3 additional days for personalization
  • Engraved name tags may take an additional 10 days
  • Physicians’ bags are hand made to order and may take an additional 2-3 weeks
  • Some large patient monitoring equipment may take an additional week
  • Items temporarily backordered because of increased demand will be shipped as soon as they become available.

  • * This schedule is an estimate and not a guarantee.

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    Shipping Policy
    We've made our shipping and handling prices and policy as fair as possible, so you benefit from our EveryDay Low Prices plus the convenience of delivery to your door. See Shipping Costs & Times for ship rate tables and estimated delivery times.

    For your convenience, AllHeart.com ships via DHL@Home Ground delivery service. This service utilizes both DHL and the US Postal Service for handling, and in most circumstances, your package will be delivered via the US Postal Service. All standard delivery packages can be tracked here or at www.dhl.com. All PO BOX addresses are sent via DHL@Home

    Alaska, Hawaii, APOs, and FPOs shipments are via United States Postal Service (USPS) Priority Mail. Next day delivery via DHL is available at an additional charge, e-mail customerservicehttp://lib.store.yahoo.net/lib/allheart/at.gifallheart.com for a quote with "Next Day Delivery Quote Request" in the subject line, it may take an additional business day to process your order.

    International orders are shipped via DHL Worldwide Express. International customers are responsible for paying any taxes, duties, or customs fees charged by their local government. If you have any questions, e-mail us at customerservicehttp://lib.store.yahoo.net/lib/allheart/at.gifallheart.com . Please include your name, and if it applies to a specific order, please include your order number.

    Books
    Shipping and handling charges for books are also automatically calculated during checkout. These are shown to you once you submit a shipping address.

    For United States customers, shipping and handling charges for books are based on the weight of your order and the distance to your shipping address. Your order will be shipped UPS Ground if you live in the 48 contiguous states, or by UPS 2nd Day Air if you live in Hawaii or Alaska.

    Within the U.S. Territories and Possessions, orders will be shipped by the best method depending on your location, usually either USPS Priority Mail or via DHL.

    International Customer shipping and handling charges for books are based on the weight of your order. Our standard shipping method for you is via DHL International. If DHL does not deliver to your location, then an alternate method will be used. Please note that international customers are responsible for any additional Duties, Excise Taxes, Value Added Taxes, or Customs Surcharges. Please, check your nation's laws and regulations prior to ordering.

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    Shipping Outside the United States
    International orders are shipped via DHL Worldwide Express. See our Shipping Policy and Shipping Costs & Times for details.

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    Exchange & Return Policy
    Your Satisfaction is Guaranteed with our Free! Walk and Wear Guarantee! Purchase items from AllHeart.com and wear them for 30 days. If you are not completely satisfied return your purchase for a REFUND OR EXCHANGE, no questions asked. Sorry, refunds will not include shipping charges. All items must be returned with their original packaging, with tags, inserts, informational material and warranties. We suggest you return the package using a courier who will provide proof of delivery. And remember, please do not use the product box as a shipping container.

    Please note exceptions to the return policy:
    • PERSONALIZED ITEMS (EMBROIDERED/IMPRINTED/ENGRAVED) ARE NON-RETURNABLE AND NON-REFUNDABLE.


    • Apparel & Shoes: Apparel items without personalization (embroidered/imprinted/engraved) and shoes can be returned within 30 days of receipt in the ORIGINAL PACKAGING.


    • Surgical / Personal Protection Masks: Masks cannot be returned.


    • Hosiery: Support and fashion hosiery cannot be returned.

    • Diabetes, Oral Care, and Personal Care Products: For sanitary reasons, diabetes test kits, oral care products, personal care products (i.e. breast pumps, thermometers, etc.) and components may only be returned to us within 30 days if UNUSED, RESALABLE, and in the ORIGINAL PACKAGING. Any opened products in this category are NON-RETURNABLE and NON-REFUNDABLE.


    • Books & Software: Most books are returnable within 30 days of receipt if UNUSED and in RESALABLE condition. However, there are exceptions. Please look at the bottom of each book's description at AllHeart.com's internet site to find out the specific return policy for your book(s). Opened software, electronic books, and books with software included that have been opened, are NON-RETURNABLE and NON-REFUNDABLE.


    • Other Items: All other non-apparel items without personalization (embroidered/imprinted/engraved) may only be returned within 30 days of receipt if RESALABLE and in the ORIGINAL PACKAGING.


    • PLEASE DO NOT USE THE PRODUCT BOX AS A SHIPPING CONTAINER.


    For a Return Form containing instructions and a return address, see the back of the invoice that came with your order. If you no longer have your invoice, click here for a printable Return Form (400kb PDF format document).

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    What if my item is defective, broken, or needs repair?
    AllHeart.com partners with reputable manufacturers who stand by their products. On rare occasions however, products can sometimes have a defect that goes undetected by the manufacturer or becomes apparent only during use. If you think a product you've purchased from AllHeart.com has a manufacturing defect, please contact us at customerserviceallheart.com

    For repair, maintenance, and warranty service, please contact the manufacturer. For a partial list of Manufacturer Warranty Service Centers, click here.

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