Frequently asked questions on shipping, returns, warranties and more.
Frequently Asked Questions.
Top Questions
How can I contact Careismatic Brands?
Call: 1-800-372-2201
Email: help@shop.careismatic.com
How do I place an order?
Add at least one item to your shopping bag from any of our brands then go to your shopping bag (click on the shopping bag in the top right corner of the shopping website)
During the checkout, enter your email address, shipping/billing address, select your shipping options, and select your payment information. Preview your order and click the "Place Order" button.
After you place your order, you will receive a shipment confirmation email within 24 hours.
Please note Canadian orders will be billed in USD.
Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.
How can I place a group order?
Just call Careismatic Brands Group Sales at 1-800-245-8430 or email Group Sales Team to speak with a Dedicated Account Manager who will help you place the perfect order for your team.
Do I have to place an order by phone?
While we recommend speaking with a dedicated Account Manager by phone for the most efficient ordering process, we can also communicate with you via email. To connect with the Careismatic Brands Group Sales Team, please call 1-800-245-8430 or email groupsales@careismatic.com. We will help you find the best ordering process to suit your needs.
How do I use a promotion or coupon code?
On the Checkout page, enter your offer code in the "Coupon Code" box and click "Apply" to update your order subtotal. Only one promo or coupon code can be used per order.
Are there exclusions to promotions and coupons?
*The following manufacturers have imposed restrictions on retailers that prevent us from including some or all of their products in select sale events: Cherokee, Cherokee Workwear, Dickies, Healing Hands & Med Couture.
*The following manufacturers have imposed restrictions on retailers that prevent us from using a coupon code on some or all of their products: Cherokee, Cherokee Workwear, Dickies, Healing Hands & Med Couture.
How do I track my order?
To track your order, visit the Order Status page or access it through My Account.
Once your order ships, you’ll receive a shipping confirmation email with your order and tracking number. Follow the link in the email or visit the Order Status page and enter your order number along with your email address or billing zip code.
Can I make a change to my order?
Our goal is to deliver your order as quickly as possible. Unfortunately, this means we cannot make changes to your order once it has been placed. We apologize for any inconvenience this may cause.
How do I view my past orders?
Please note: If you have used a different email address than the one you use to log in, or placed an order as a guest without using your account, you will not be able to view those orders.
What is your return policy?
- Use our online Returns pagehere to print a complimentary return label (available within 30 days of delivery).
- Complete your return by mailing the items back to us.
- Embroidered items
- Garments that are worn, stained, damaged or laundered
- Items marked Final Sale or Non-Returnable
- Items outside the 30-day return window
How can I make an exchange?
Exchanges are processed as returns and new purchases. If requested within 30 days of the delivery date, U.S. residents can process a return through our online Returns page and then place a new order on our website. Clearance, Final Sale and customized garments cannot be returned or exchanged.
If items are worn, laundered or soiled, exchanges may be refused. For quality concerns, contact our Customer Experience Team at 1-800-372-2201 or How do I return an item?
Visit our online returns page for further details on completing your return. For domestic returns, please visit this page. For international returns, please fill out the form located here. Due to health codes, items marked as Final Sale and/or Non-Returnable may not be returned. This includes but is not limited to fabric face masks, face masks, disposable items, and clearance mystery items.Where can I get a return form?
Are there any items I cannot return?
Ordering Information
How do I place an order?
Ordering from AllHeart is simple, easy, and secure. Simply select the color, size, personalization options (if applicable), and the quantity then click the "Add to Cart" button on the product detail page. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.
When you have finished shopping, click on the shopping cart icon at the top-right of the page to review your selections. When you are satisfied with your order, click the "Proceed to Checkout" icon to complete your purchase.
You will not be charged for your items until they ship. However, if you use Amazon Pay or PayPal, you will be charged upon purchase completion.
Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.
Can I order by fax or mail?
Our secure online ordering process is the preferred and most expedient method of ordering from AllHeart. However, we understand that there may be times when you would prefer to order by fax or regular post mail. To order by fax or post, Click Here to download and print our Fax/Mail Order Form. When you have completed the order form, mail or fax it to:
AllHeart Mail Order
64 Lisbon St.
Lewiston, ME 04240
Fax: 323-352-9991
We will begin processing the order as soon as it is received. Please include an email address to receive an order confirmation and tracking information on your shipment.
How do I track my order?
You will receive a shipping confirmation email that includes an order and tracking number. You can follow the link provided in that email or, to track on allheart.com, find the “Order Status” icon in our main navigation bar and click on Where’s My Order. Then enter your order number and email address or billing zip code.
What forms of payment does AllHeart accept?
AllHeart accepts payment by Discover, Visa, MasterCard, and American Express for online orders.
If you are purchasing with a debit card, it is standard procedure to request a pre-authorization from your bank before your order is processed. The pre-authorization will confirm that your bank account has sufficient funds available to cover your order purchase. The funds are not actually removed from your account until we ship the order to you. You may see both the pre-authorization and the charge on your account, but this is not a duplicate charge. The pre-authorization will be removed within a few days, depending on your bank. At that time, you will have only been charged for the item(s) that have been shipped.
AllHeart will charge for the processed in-stock items, plus the entire amount of shipping & handling costs. Payment for any backordered items will be charged upon delivery. You will not be billed any additional shipping fees for backordered items.
Does AllHeart charge sales tax?
Sales tax will only be charged if you are shipping to a state where there is an AllHeart location or other presence.
allheart.com is not required to, and does not, collect Colorado sales or use tax. Under Colorado law, purchases are not tax-exempt merely because they were made over the internet or because a seller is not required to collect Colorado tax. Colorado law requires Colorado purchasers to review untaxed purchases and, if any tax is owed, file a Colorado use tax return and pay any tax due. Visit Colorado.gov/Tax/Usetax for information.
For shipments into Canada, AllHeart collects the VAT and duties based on your order, so you know the charges before you buy and avoid any additional import charges being collected on delivery.
How do I use a promo or coupon code?
In the "Other Information" section at the bottom of the Checkout page, enter your offer code in the "Promo Code" box and click "Apply" to update your order subtotal. Limit one promo or coupon code per order.
How do I use a gift certificate code?
In the Payment section of our Checkout page, click "Apply a certificate" and enter your code in the " Certificate" box and click "Apply" to update your order subtotal. Multiple gift certificates can be used on a single order.
What if an item is not in stock?
On occasion, demand for a product will exceed the quantity in stock. If this is the case, you will see a message about the availability of that item when you hit the Add to Cart button. In addition, if you order an item that is currently out of stock, we will notify you by email that the product is backordered and let you know when it is expected. We will often give you the option of replacing the item with a different one (i.e. a different color).
If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped at our cost at no extra charge to you.
Note: If you are using email filters and/or blockers, be sure to add AllHeart to the safe sender list in your address book to ensure that you receive our notifications and updates.
How can I cancel or change my order?
Please remember that in-stock items ordered before 12:00 PM CT Monday-Friday (excluding holidays) will ship the same business day! If you need to cancel or change an order, please call us at 800-372-2201 24/7/365 or email customerservice@allheart.com as soon as possible with your request. We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed. Cancellation or change of an order usually involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our returns policy for additional information.
EMBROIDERY
What can I embroider?
At Careismatic Brands, you have the option to customize your medical attire with our embroidery service. Simply visit any scrub top, scrub jacket or lab coat page on our website to access our user-friendly embroidery interface.
Here, you can easily add up to three lines of text and choose from a variety of colors and fonts. We also offer options for custom logos and stock logos, allowing you to enhance your professional appearance effortlessly.
How much does it cost to embroider an item?
Embroidery costs $5.98 per line, with a maximum of three lines of 25 characters each. Embroidered emblems cost $6.98 each. For more information and the latest pricing promotions, please visit: //www.allheart.com/personalization/a/embroidery/
We can also embroider your custom logo on any applicable item. To learn more and create your custom logo embroidery, please visit: //www.allheart.com/custom-logo-embroidery-service/p/ahlogofee/
Need custom logo embroidery for a group? Let a member of our dedicated Group Team guide you through the process: //www.allheart.com/custom-logo/a/group-sales-custom-logo/
How much does it cost to engrave a stethoscope?
Stethoscope head engraving costs $14.98. Tube engraving costs $14.98. Engraving for both head and tube costs $29.96. For more information and the latest pricing promotions, please visit: //www.allheart.com/personalization/a/engraving/
When will I receive my personalized items?
Please allow an additional 2-4 business days for delivery of embroidered or engraved items.
Can I return personalized items?
Unfortunately, AllHeart cannot refund any items that are embroidered or engraved unless the item is defective. Please verify all your instructions before submitting your order.
What if AllHeart is unable to accept my order?
Please note that AllHeart may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We cannot complete any personalization or gift card messages that contain profanity or we deem as inappropriate. In this event customer service will contact you to request an alternate message. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. AllHeart will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, AllHeart will issue a credit to your payment method in the amount of the charge.
Is shopping at AllHeart secure?
You can feel completely secure when ordering from AllHeart. All online transactions at AllHeart are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.
Computer Monitor Color Accuracy?
We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.
Does AllHeart have a catalog?
We do not publish a printed catalog. Instead we maintain a "live" catalog on the internet. This way you have access to the newest products, "Everyday Low Prices", and a selection that surpasses any mail order catalog!
You can find our entire assortment on our website at //www.allheart.com
Placing a Group Order
Who do I contact to place a group order?
Just call Careismatic Brands Group Sales Team at 1-800-245-8430 or email Group Sales Team to speak with a Dedicated Account Manager who will help you place the perfect order for your team.
What if I want someone from Careismatic Brands Group Sales to contact me?
Do I have to place an order by phone?
What information do I need to have ready when I talk with Group Sales Account Manager?
Are there discounts for group orders?
Yes, there are volume discounts and special offers available for qualifying orders. Your dedicated Account Manager can provide information about any discounts available to you.
Does Careismatic’s return policy apply to group orders?
Yes, our return policies apply to group orders. However, some exclusions may apply, such as products with personalization or customization, which cannot be returned.
My garments were ordered as part of a larger group order. Can I make an exchange?
Yes, you can exchange your group order. Please contact our Customer Experience Team at 1-800-372-2201 or help@shop.careismatic.com.
Are Custom Logo and Personalization Services available for group orders?
Yes, custom logo and personalization services are available for group orders. Your dedicated Account Manager can provide details on the process and pricing. If you do not have a dedicated Account Manager, please call 1-800-245-8430 or email the Group Sales Team at groupsales@careismatic.com .
Shipping
How will my order be shipped?
Careismatic Brands orders ship via UPS and USPS delivery services. This service utilizes both UPS and the US Postal Service for handling. Your package may be delivered by one of these carriers depending on your shipping option chosen and your location.
When will my order be shipped?
- Orders containing in-stock items without embroidery, placed before 2:00 PM EST, will ship the same business day.
- Orders placed after 2:00 PM EST will ship the following business day.
- Orders with embroidery require an additional 5-10 business days for processing.
My order contains embroidery. When will it ship?
Do you ship internationally?
Yes, we are pleased to offer shipping to many countries outside of the United States. We are continuously expanding our list of available shipping destinations. If you do not see your country listed, please check back with us soon. Please note that all prices are listed in U.S. Dollars (USD).
How much does U.S. shipping cost?
A. Shipping Costs- Domestic
(Includes the cost of Shipping + Handling + Insurance)
Shipping Rates
| Order Amount: | Economy | Upgraded | Express | Premium | ||
| From | To | |||||
| $0 | $14.99 | $7.00 | $14.00 | $24.00 | $41.00 | |
| $15.00 | $25.99 | $7.00 | $17.00 | $25.00 | $42.00 | |
| $26.00 | $48.99 | $7.00 | $21.00 | $28.00 | $45.00 | |
| $49.00 | $74.99 | FREE | $21.00 | $29.00 | $46.00 | |
| $75.00 | $99.99 | FREE | $23.00 | $30.00 | $47.00 | |
| $100.00 | $149.99 | FREE | $23.00 | $32.00 | $49.00 | |
| $150.00 | $249.99 | FREE | $25.00 | $39.00 | $54.00 | |
| $250.00 | $349.99 | FREE | $27.00 | $45.00 | $60.00 | |
| $350.00 | $449.99 | FREE | 8% of merchandise total | $51.00 | $67.00 | |
| $450.00 | $549.99 | FREE | 8% of merchandise total | $57.00 | $75.00 | |
| $550.00+ | FREE | 8% of merchandise total | 11% of merchandise total | 15% of merchandise total | ||
B. Shipping Costs - Canada
B. Shipping Costs - Canada
Duties & Taxes will be added to your order at the time of purchase. This amount will vary by order and always be shown at checkout.
Canadian Deliveries: Packages will be delivered within 4-10 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)
Canadian Customers: By ordering goods on this website, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent, and to transact business with Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund cheque issued by CBSA in your name, so that we may process the reimbursement.
(Note: The schedule above is ONLY an estimate, not a guarantee.)
C. Shipping Costs - All Other International
Duties & Taxes will not be added to your order at the time of purchase. International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply.
International Deliveries: Packages will be delivered within 7-14 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)
(Note: The schedule above is ONLY an estimate, not a guarantee.)
When will I receive my order?
Most in-stock, non-personalized orders ship in 1 business day. Please allow 2-4 additional business days for personalization. Your order should arrive in 1-9 business days, depending on the shipping option selected. Shipping charges and expected delivery dates on your first shipment are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.
You can track your shipment by clicking on the link provided in our shipping confirmation email sent by OrderStatus@shop.careismatic.com
US Economy Deliveries
Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the economy shipping option, your order should arrive within 9 business days. Business days are Monday—Friday, excluding holidays.
Upgraded Deliveries
Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the Upgraded shipping option, your order should arrive within 3-5 business days if your order was placed by 12:00pm CT. Business days are Monday—Friday, excluding holidays.
**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).
Premium Deliveries
If you select the 2-Day Air shipping option, your order will be delivered on the 2nd business day after your day of order, if placed before 12:00pm CT. Business days are Monday—Friday, excluding holidays.
**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).
Premium Deliveries
If you select the Next Day shipping option, your order will be delivered on the next business day after your day of order, if placed before 12:00pm CT. Business days are Monday—Friday, excluding holidays.
**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).
If your order shipped more than 30 days ago and you still have not received it, please email Careismatic Brands Customer Service or call 1-800-372-2201.
Can I make changes to my order before it ships?
Can you ship to an FPO/APO Address?
Yes, we can ship to FPO/APO address via our Economy service. Delivery estimates and tracking details will be provided via email once shipped.
How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?
Shipments to these locations are delivered via USPS. Upgraded, Express and Premium delivery services are not available.
Do you ship to Canada?
For Canadian orders, please allow time for customs processing. The average delivery time is 5-7 business days. You will receive an estimated delivery date along with tracking details via email once your order has shipped.
Shipping costs, duties and taxes will be added to your order at the time of purchase. These amounts will vary by order and will be displayed at checkout.
Does Careismatic ship internationally?
Careismatic Brands ships international orders via UPS International. International customers are responsible for paying any taxes, duties, or customs fees charged by their local governments.
- Afghanistan
- Aland Islands
- American Samoa
- Andorra
- Anguilla
- Antarctica
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Ascension Island
- Australia
- Azerbaijan
- Bahamas
- Bahrain
- Barbados
- Bangladesh
- Belarus
- Belize
- Benin
- Bermuda
- Bhutan
- Bouvet Island
- Brazil
- British Indian Ocean Territory
- Brunei Darussalam
- Burkina Faso
- Burundi
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Chad
- Chile
- China
- Christmas Island
- Cocos (Keeling) Islands
- Congo
- Congo, Democratic Republic
- Cook Islands
- Costa Rica
- Cote D'Ivoire (Ivory Coast)
- Djibouti
- Dominican Republic
- Ecuador
- Egypt
- Eritrea
- Ethiopia
- Faroe Islands
- Fiji
- F.Y.R.O.M. (Macedonia)
- Gabon
- Gambia
- Georgia
- Gibraltar
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guinea
- Hong Kong
- Iceland
- India
- Iran
- Iraq
- Israel
- Isle of Man
- Jersey
- Jamaica
- Japan
- Kenya
- Korea (South)
- Kuwait
- Kyrgyzstan
- Laos
- Liechtenstein
- Liberia
- Libya
- Lesotho
- Macau
- Madagascar
- Malawi
- Maldives
- Mali
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mexico
- Monaco
- Montserrat
- Morocco
- Mozambique
- Namibia
- Nauru
- Nepal
- New Caledonia
- New Zealand (Aotearoa)
- Norfolk Island
- Norway
- Palestinian Territory, Occupied
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Pitcairn
- Qatar
- Reunion
- Rwanda
- S. Georgia and S. Sandwich Isls.
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent & the Grenadines
- Samoa
- San Marino
- Saudi Arabia
- Singapore
- South Africa
- Suriname
- Svalbard & Jan Mayen Islands
- Swaziland
- Switzerland
- Taiwan
- Thailand
- Togo
- Tokelau
- Tonga
- Trinidad and Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks and Caicos Islands
- Uganda
- United Arab Emirates
- US Minor Outlying Islands
- Uruguay
- Uzbekistan
- Vatican City State (Holy See)
- Viet Nam
- British Virgin Islands
- Virgin Islands (U.S.)
- Wallis and Futuna Islands
- Curacao
If you have any questions, email us at help@shop.careismatic.com. Please include your name, and if it applies to a specific order, please include your order number..
Do you ship to Saudi Arabia?
If you wish to place an order to Saudi Arabia, please send an email to groupsales@careismatic.com or call 1-800-245-8430 and we will assist you.
How long will my international order take to ship?
For international orders (excluding Canada), the average transit time is 7-10 business days. Your shipping costs will be calculated at checkout, while duties and taxes will be calculated at the time of delivery. You will receive an estimated delivery date along with tracking details via email once your order has shipped.
Please note that international orders (excluding Canadian orders) may be subject to additional duties and customs fees upon arrival in the destination country. Careismatic is not responsible for these additional fees, and the recipient is responsible for paying all applicable charges.
Are international orders eligible for complimentary shipping?
International and Canadian orders do not qualify for complimentary shipping.
For orders within the continental U.S. with a subtotal of $49 USD or more, we offer complimentary Economy shipping. Please note that this offer does not apply to expedited shipping options like Premium or Upgraded shipping. Complimentary shipping will be automatically applied at checkout for qualifying orders.
What if part of my order is backordered?
If some items in your order are backordered, we will ship the in-stock items immediately using your chosen shipping method to avoid delays. Careismatic Brands will only charge you for the items that are shipped.
If for any reason we cannot source the backordered item, it will be cancelled and you will receive a cancellation email.
Payment for backordered items will only be charged upon shipment. There will be no additional shipping fees for backordered items shipped separately.
For international orders, the entire order will be shipped together once all items are in stock.
Returns
What is Careismatic Brands return policy?
We want you to love your purchase. If you're not completely satisfied with your order, you may return it within 30 days of receipt for a refund.
- All items must be in their original condition with their original packaging and tags
- Products that were ordered as a set must be returned with all the set components
- We will not accept returns on personalized items
- We will not accept returns on garments that have been worn, stained, damaged or laundered
- We will not accept returns on Clearance or Final Sales items
- We will not accept returns on items outside of the 30-day return window
- Original shipping/processing charges are not refundable
If you have additional questions, please call us at 1-800-372-2201 or send an email to help@shop.careismatic.com.
How do I find the right size?
At Careismatic Brands, we understand that each brand may have unique sizing. That's why we provide a comprehensive size chart guide for every style we offer. You can easily access this guide on the product page to make the best choice for your perfect fit. Our size charts are displayed in inches to ensure accurate measurements.
We have improved our size charts to help you choose the best fit for each specific style. Please follow the instructions below to determine the best size for you.
- 1Select the item you are interested in.
- Click on Size Guide (located under the size options) for detailed, size-specific measurements. For even more sizing info, scroll down to the size chart at the bottom of the product page.
- Follow the measuring instructions and use the chart to determine your recommended size.
How to measure:
To ensure you get the perfect fit every time, we've created a simple and effective measuring guide. Follow these steps to find your ideal size:
Bust/Chest: Measure under your arms around the fullest part of your bust/chest.
Waist: Measure around your natural waistline, just above your belly button.
Hip: Stand with your heels together and measure around the fullest part of your hip.
Inseam: Using a pair of pants that fit you well, measure from the crotch seam to the hem.
Garment Length: Measure from where the shoulder meets the neck to the bottom hem of the garment.
How do I return an item?
Visit our online returns page for further details on completing your return.
Where can I get a Return Form?
For domestic returns, please visit this page.
Are there any items I cannot return?
Due to health codes, items marked as Final Sale and/or Non-Returnable may not be returned. This includes but is not limited to medical devices, fabric face masks, face masks and respirators, protective apparel, protective eyewear, disposable items, and clearance mystery items.
How can I return my international order?
For international returns, fill out the form here.
Account Management
How do I log in?
To review your account information, click on My Account in the main menu. Enter your email address and password to access your Careismatic account.
Do you have a Loyalty Rewards Program?
Yes, we do. You can find the FAQs about the Careismatic Rewards Program here.
How do I subscribe/unsubscribe to Careismatic Brands email list?
Subscribing to Careismatic’s email list gives you access to exclusive offers, a special birthday treat and early access to new products and sales.
Customers are automatically subscribed to our email list when making a purchase from any of our brands. If you'd like to subscribe without making a purchase, enter your email address in the Sign-Up box in the footer of any Careismatic brand page.
To unsubscribe, click on the "unsubscribe" link at the bottom of any of our emails.
Who do I contact to place a group order?
To place a group order, please contact the Careismatic Brands Group Sales Team by calling 1-800-245-8430 or emailing groupsales@careismatic.com. A dedicated Account Manager will assist you in placing the perfect order for your team.
EMBROIDERY
What can I embroider?
At Careismatic Brands, you have the option to customize your medical attire with our embroidery service. Simply visit any scrub top, scrub jacket or lab coat page on our website to access our user-friendly embroidery interface.
Here, you can easily add up to three lines of text and choose from a variety of colors and fonts. We also offer options for custom logos and stock logos, allowing you to enhance your professional appearance effortlessly.
What are my embroidery options?
You can find the full list of placements on our product page or visit our embroidery page for more details.
How many lines of text can I add?
While most garments allow for up to 3 lines of text, please note that there may be space limitations due to the size of the garment and coverage of pockets or lapels.
Is there a limit to the number of characters or words that can be embroidered?
On properly fitting, gender-specific lab coats with stylish lapels, there is limited space above the pocket and between the lapel and the armhole. Please be aware that some sizes and styles offer less room than others. Additionally, please note that embroidery is centered above the pocket and embroidered to a standard size/height that ensures legibility and high-quality appearance. We look forward to personalizing your lab coat, scrub top or scrub jacket with embroidery that adds the perfect polish for your professional appearance.
Can I have my own personal logo or design added?
Currently, this service is only offered for products from our Medelita collection. However, we're excited to extend this feature to the entire Careismatic Brands range soon. For further details, please reach out to our customer service team at contact.us@medelita.com. We're here to assist you with any questions you may have.
How long does embroidery take?
Orders that include embroidery require an additional 5-10 business days for processing before shipment.
Can I order embroidered products in different styles, colors and sizes for a large team?
Yes. Your Account Manager can provide details on the process and pricing. If you don't have a dedicated Account Manager, please call us at 1-800-245-8430, email the Group Sales Team or fill out our contact form.
Can I return or exchange embroidered products?
No, embroidered garments are final sale and cannot be returned, exchanged or refunded. If there is a quality concern with the embroidery, please contact us at 1-800-372-2201 or by email at help@shop.careismatic.com.
Placing a Group Order
Who do I contact to place a group order?
Just call Careismatic Brands Group Sales Team at 1-800-245-8430 or email Group Sales Team to speak with a Dedicated Account Manager who will help you place the perfect order for your team.
What if I want someone from Careismatic Group Sales Team to contact me?
No problem, just complete thecontact form and a Dedicated Account Manager will contact you during business hours.
Do I have to place an order by phone?
We do recommend speaking by phone with a Dedicated Account Manager as the most efficient way to complete your group order, but we can also communicate with you by email. Just complete the contact formwe'll help you find the best possible ordering process to suit your needs.
What information do I need to have ready when I talk with Group Sales Account Manager?
You don't have to make any preparations for your first conversation by phone or email. You will be assigned a Dedicated Account Manager who will answer your questions and guide you through the entire process from purchase to delivery.
Are there discounts for group orders?
There are volume discounts and special offers available for qualifying orders. Your Dedicated Account Manager can tell you about any discounts that would be available to you.
Does Careismatic Return Policy apply to group orders?
Yes. (Please note that products with personalization or customization cannot be returned.)
Are Custom Logo and Personalization Services available for group orders?
Yes. Your Dedicated Account Manager can provide details on the process and pricing. Don't have a Dedicated Account Manager? Just give us a call at 1-800-245-8430, email Group Sales Team or fill out our contact form.
Shipping
How will my order be shipped?
Careismatic Brands orders ship via UPS and USPS delivery services. This service utilizes both UPS and the US Postal Service for handling. Your package may be delivered by one of these carriers depending on your shipping option chosen and your location.
How much does shipping cost?
A. Shipping Costs- Domestic
(Includes the cost of Shipping + Handling + Insurance)
Shipping Rates
| Order Amount: | Economy | Upgraded | Express | |
| From | To | |||
| $0 | $14.99 | $9.99 | $14.00 | $23.00 |
| $15.00 | $25.99 | $9.99 | $17.00 | $25.00 |
| $26.00 | $48.99 | $9.99 | $21.00 | $28.00 |
| $49.00 | $78.99 | $9.99 | $21.00 | $29.00 |
| $79.00 | $99.99 | FREE | $23.00 | $30.00 |
| $100.00 | $149.99 | FREE | $23.00 | $32.00 |
| $150.00 | $249.99 | FREE | $25.00 | $39.00 |
| $250.00 | $349.99 | FREE | $27.00 | $45.00 |
| $350.00 | $449.99 | FREE | 8% of merchandise total | $51.00 |
| $450.00 | $549.99 | FREE | 8% of merchandise total | $57.00 |
| $550.00+ | FREE | 8% of merchandise total | 11% of merchandise total | |
B. Shipping Costs - Canada
Duties & Taxes will be added to your order at the time of purchase. This amount will vary by order and always be shown at checkout.
Canadian Deliveries: Packages will be delivered within 4-10 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)
Canadian Customers: By ordering goods on this website, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent, and to transact business with Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by CBSA in your name so that we may process the reimbursement.
(Note: The schedule above is ONLY an estimate, not a guarantee.)
C. Shipping Costs - All Other International
Duties & Taxes will not be added to your order at the time of purchase. International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply.
International Deliveries: Packages will be delivered within 7-14 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)
(Note: The schedule above is ONLY an estimate, not a guarantee.)
When will I receive my order?
Most in-stock, non-personalized orders ship in 1 business day and arrive in 1-9 business days, depending on the shipping option selected. Personalized orders ship in 10-15 business days once inventory is available. Shipping charges and expected delivery dates on your first shipment are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.
Orders are processed as soon as inventory is available. For domestic orders, your items will be delivered in no more than two shipments. International orders will be shipped in one package.
You can track your shipment by clicking on the link provided in our shipping confirmation email sent by OrderStatus@shop.careismatic.com.
US Economy Deliveries
Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the economy shipping option, your order should arrive within 9 business days. Business days are Monday—Friday, excluding holidays.
Upgraded Deliveries
Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the Upgraded shipping option, your order should arrive within 3-5 business days if your order was placed by 12:00pm CT. Business days are Monday—Friday, excluding holidays.
**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).
US Express Air Deliveries
If you select the Express shipping option, your order will be be delivered within 2-3 business days, if placed before 12:00pm CT. Business days are Monday—Friday, excluding holidays.
**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).
Do any items require additional delivery time?
Backordered items will be shipped as soon as they become available.
How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?
Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses are delivered via USPS. Upgraded, Express and Premium Delivery serives NOT available to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses.
Does Careismatic Brands ship to Canada?
Careismatic Brands ships to Canada via UPS Worldwide Economy delivery service. You can track your package by clicking on the link provided in your shipping confirmation email, on Check Order under Order Status in the main navigation.
By ordering goods from Careismatic Brands, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.
Does Careismatic Brands ship internationally?
Careismatic Brands ships international orders via UPS International. International customers are responsible for paying any taxes, duties, or customs fees charged by their local governments.
If you have any questions, email us at help@shop.careismatic.com. Please include your name, and if it applies to a specific order, please include your order number.
Can you ship my order to Saudi Arabia?
If you wish to place an order to Saudi Arabia, please send an email to groupsales@careismatic.com or call 1-800-245-8430 and we will assist you.
What if part of my order is backordered?
If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method so as not to delay your entire order. Careismatic Brands will only charge you for the shipped items. If we are not able to source the backordered item, your items will be canceled, you will receive a cancelation email.
Payment for any backordered items will be charged upon delivery. You will not be billed or charged for any additional shipping fees for backordered items.
If you have ordered multiple items for international delivery, the order will not ship until the entire order is fulfilled.
Returns
What is Careismatic Brands return policy?
We want you to love your purchase. If you're not completely satisfied with your order, you may return it within 30 days of receipt for a refund.
- All items must be in their original condition with their original packaging and tags
- Products that were ordered as a set must be returned with all the set components
- We will not accept returns on personalized items
- We will not accept returns on garments that have been worn, stained, damaged or laundered
- We will not accept returns on Clearance or Final Sales items
- We will not accept returns on items outside of the 30-day return window
- Original shipping/processing charges are not refundable
If you have additional questions, please call us at 1-800-372-2201 or send an email to help@shop.careismatic.com.
How do I return an item?
We offer two convenient options for returns:
Return to one of our return processing partners for free: Just drop off your return at any FedEx, Kohl's or Lowe's store. No packaging needed.
Send by mail: Print your prepaid return label at home, pack your item(s) and drop off at a UPS store. If you choose this option, $4.99 will be deducted from your total refund.
To start your return, go to our online returns page here.Where can I get a Return Form?
For domestic returns, please visit this page.
For international returns, please fill out the form located here.
Are there any items I cannot return?
Due to health codes, items marked as Final Sale and/or Non-Returnable may not be returned. This includes but is not limited to fabric face masks, face masks, disposable items, and clearance mystery items.