Dental Hygienist, Registered Pin

As the president of my graduating class, I was in charge of purchasing PIns to celebrate our pinning ceremony. I order the pins from ALLHEART and they charged my card and gave me a date I would receive them but I never did. i got an email today after two weeks of placing the order, letting me know the pins were on backorder. How am I to tell my class that we won't be able to be pin on the day of our pinning ceremony after all the hard work we had gone through. I will never order anything again from your website ever agin. The representative I spoke two didn't even try to make me feel better about this horrible situation.