Shipping

How will my order be shipped?

AllHeart ships via UPS delivery service. This service utilizes both UPS and the US Postal Service for handling. Your package may be delivered by one of these carriers depending on your shipping option chosen and your location.

How much does shipping cost?

A. Shipping Costs- Domestic
(Includes the cost of Shipping + Handling + Insurance)

Shipping Rates

Order Amount: Economy Upgraded Express Premium
From To        
$0 $14.99 $7.00 $13.00 $23.00 $40.00
$15.00 $25.99 $7.00 $16.00 $24.00 $41.00
$26.00 $49.99 $7.00 $20.00 $27.00 $44.00
$50.00 $74.99 $12.00 $22.00 $28.00 $45.00
$75.00 $99.99 $12.00 $24.00 $29.00 $46.00
$100.00 $149.99 $12.00 $26.00 $31.00 $48.00
$150.00 $199.99 $17.00 $30.00 $35.00 $52.00
$200.00+   10% of the merchandise total $30.00 + 10% of the merchandise total $35.00 + 10% of the merchandise total $52.00 + 10% of the merchandise total

B. Shipping Costs - Canada

Duties & Taxes will be added to your order at the time of purchase. This amount will vary by order and always be shown at checkout.

Canadian Deliveries: Packages will be delivered within 4-10 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)

Canadian Customers: By ordering goods on this website, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent, and to transact business with Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund cheque issued by CBSA in your name, so that we may process the reimbursement.

(Note: The schedule above is ONLY an estimate, not a guarantee. All shipping is out of Fort Worth, TX.)

C. Shipping Costs - All Other International

Duties & Taxes will be added to your order at the time of purchase. This amount will vary by order and always be shown at checkout. International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply in some cases.

International Deliveries: Packages will be delivered within 7-14 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)

(Note: The schedule above is ONLY an estimate, not a guarantee. All shipping is out of Fort Worth, TX.)

When will I receive my order?

Map

Most in-stock, non-personalized orders ship in 1 business day. Please allow 2-4 additional business days for personalization. Depending on the shipping option selected, your order should arrive in 1-8 business days. Shipping charges and expected delivery dates are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.

Order Placed Order Ships Order Delivered
Shipment Delivery Status Bar

You can track your shipment by clicking on the link provided in our shipping confirmation email and on allheart.com.

US Economy Deliveries

Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the economy shipping option, your order should arrive within 8 business days. Business days are Monday—Friday, excluding holidays.

 

Upgraded Deliveries

Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the Upgraded shipping option, your order should arrive within 3-5 business days if your order was placed by 12:00pm CT. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

 

US Express Air Deliveries

If you select the Express shipping option, your order will be delivered on the 2nd business day after your day of order, if placed before 12:00pm CT. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

 

US Premium Deliveries

If you select the Premium shipping option, your order will be delivered on the next business day after your day of order, if placed before 12:00pm CT. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

If your order shipped more than 30 days ago and you still have not received it, please email customerservice@allheart.com or call 1-800-372-2201.

Do any items require additional delivery time?

Engraved nametags may require an additional 10 days to process. Some large patient-monitoring equipment may take an additional week to deliver. Backordered items will be shipped as soon as they become available.

You will be notified within 24 hours if there is any delay to your order.

How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?

Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses are delivered via USPS. Premium Ground Service and 2-day delivery are NOT available to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses.

Does AllHeart ship to Canada?

AllHeart ships to Canada via Landmark Global delivery service. You can track your package by clicking on the link provided in your shipping confirmation email, or on allheart.com on Check Order under Order Status in the main navigation.

By ordering goods from AllHeart, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.

Does AllHeart ship internationally?

AllHeart ships international orders via UPS International Service. International customers are responsible for paying any taxes, duties, or customs fees charged by their local governments.

Here is a list of countries we currently ship to +

If you have any questions, email us at customerservice@allheart.com. Please include your name, and if it applies to a specific order, please include your order number.

What if part of my order is backordered?

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. If you have ordered multiple items for international delivery, the order will not ship until the entire order is fulfilled.

Payment for any backordered items will be charged upon delivery. You will not be billed or charged for any additional shipping fees for backordered items.

Returns

What is AllHeart’s return policy?

We want you to love your purchase. If you are not completely satisfied with your order, you may return it within 30 days of receipt for a full refund of the purchase price. Just visit our online returns page and print our convenient shipping label.

Please note: a return shipping charge of $8.98 will be deducted from your refund.

If we are not able to refund to the original method of payment, a gift card will be issued instead.

If you have additional questions, please call us at 1-800-372-2201.

Laundered garments and footwear showing visible wear are not returnable unless they are defective.

Embroidered garments and engraved equipment are not returnable.

All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags.

Original shipping/processing charges are not refundable.

What if my item is defective, broken or needs repair?

allheart.com partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from AllHeart has a manufacturing defect, please contact us at customerservice@allheart.com

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

For 3M Littmann and Welch Allyn products, visit our Product Warranty section for further information.

How do I return an item?

All items returned must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Items must be returned within 30 days of receipt.

If an item was ordered as a set, it must be returned as a set.

Laundered garments and footwear showing visible wear are not returnable unless they are defective.

Embroidered garments and engraved equipment are not returnable unless we have made an error in embroidering your garment or engraving your equipment.

Please allow 14 business days to process your return.

Visit our online returns page for further details on completing your return.

Where can I get a Return Form?

For domestic returns, please visit this page.

For international returns, please fill out the form located here.

Are there any items I cannot return?

Due to health codes, support and fashion hosiery may not be returned except in the case of a manufacturer's defect.

Any item marked as Final Sale or Non-Returnable may not be returned. This includes but is not limited to fabric face masks, face masks and respirators, protective apparel, protective eyewear, disposable items, and clearance mystery items.